1. Introduction
StayVanta ("we", "us", "our") operates the StayVanta hospitality platform, which enables hotels and other accommodation providers to manage rooms, bookings, billing and guest experiences. This Privacy Policy explains what information we collect about hotel owners, their staff, and their guests, how we use it, and the choices you have.
By using the StayVanta platform, you agree to the practices described in this policy. If you do not agree, please do not use the platform.
2. Information We Collect
We collect information in a few ways, depending on how you interact with us:
- Account information — name, email address, hotel name, phone number, and password (stored securely) when you register a hotel or staff account.
- Hotel data — the content you add to your hotel profile, such as policies, descriptions, photos, room types, rates and settings.
- Booking and guest data — reservation details, guest names, contact details and payment information that you or your guests enter to complete a booking or transaction.
- Technical data — IP address, browser type, device information, pages visited and usage analytics, collected automatically.
- Payment information — billing details processed through our payment gateway partners. We never store full card numbers on our servers.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate and maintain the StayVanta platform;
- Process bookings, payments and refunds;
- Send service notifications, receipts, and important account updates;
- Provide support and resolve disputes;
- Detect, prevent and investigate fraud, security incidents and abuse;
- Improve our services, features and user experience;
- Comply with legal and regulatory obligations.
4. Legal Bases for Processing
We process your information on the following grounds: performance of the contract you have with us, your consent (which you may withdraw at any time), legitimate interests (such as fraud prevention and service improvement), and compliance with legal obligations.
5. Sharing and Disclosure
We do not sell your personal information. We share data only in limited circumstances:
- With payment gateway and service providers that help us run the platform;
- With other parties when you authorise or direct us to do so;
- When required by law, regulation or legal process;
- With successors in the event of a merger, acquisition or sale of assets.
6. Data Retention
We keep your information only for as long as necessary to provide the platform and fulfil the purposes described in this policy, or as required by law. When information is no longer needed, we delete or anonymise it.
7. Data Security
We use administrative, technical and physical safeguards — including encryption in transit and at rest, access controls and continuous monitoring — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, you have the right to access, correct, export or delete your personal information, to restrict or object to processing, and to withdraw consent. To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe.
9. Cookies and Analytics
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. You can control cookies through your browser settings, though some features may not work without them.
10. Children
The platform is not directed at children under the age of 16, and we do not knowingly collect information from them.
11. Links to Other Sites
The platform may link to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the date at the top of this page and, where appropriate, notify you. Continued use of the platform after changes take effect constitutes acceptance of the revised policy.
13. Contact Us
If you have questions or requests about this Privacy Policy or how we handle your information, please contact us at support@stayvanta.com.